How To Set Up Rogers Ignite Modem

Rogers Ignite review: Net and Goggle box for dummies

Rogers Ignite is a bad experience all effectually, only even worse for power users.

Rogers has decided to make the motility from old-school cable net and television to a new service called Ignite. This service is designed to be more user friendly, advertizing unproblematic installation, management, and convenience at every point of the experience. In theory, this is swell, but in practice Rogers Ignite is a wonky experience that only gets worse if you lot have unique home networking needs. From kickoff to finish, everything nearly getting Ignite Internet and Ignite Television working in my home has been a nightmare.

In early 2022 I wasn't watching a lot of television. I made the decision to become rid of my cable television and just wing with Netflix and a couple of streaming services to brand certain I didn't miss out on any of my Toronto Maple Leafs games. Fast forward to October 2022, and my wife and I find ourselves wanting a standard TV package. Since I've been a Rogers customer for more than a decade, I give them a shout to get the brawl rolling.

The agent on the phone informed me that the only television package they offered was called Ignite Television set and, to get this service, I had to switch my internet to Ignite Cyberspace. I could not keep the gigabit internet that I had and become any sort of cablevision television from Rogers. I hesitated since I was rocking a solid 900 Mbps downward, 32 Mbps upwards, and a sub-10 millisecond ping. Working from home, great internet is essential, but I figured it would be fine since I was getting the Ignite Internet Gigabit package.

Skip to installation day and the technician comes out. He gets out of his truck and proceeds to wander around the neighborhood looking for the cablevision box. He opens one, and so wanders to another, earlier I finally poke my head out the door and point him to my side by side-door neighbor's backyard. He fiddles around, then comes to my door and easily me the gear. This is a self-installation I'm told, merely he wants to come into my home and check my current modem.

Once the technician leaves, I hook upwardly the new modem that Rogers says I must use to get Ignite Internet, which I must take to get Ignite Goggle box, which I must go because erstwhile-school cable has gone the way of the dodo. This cyberspace is supposed to be configured in an app, so I fire upwards the app and sign into my account to immediately receive an error message. I'chiliad signed into my account on my PC, so I'1000 certain the credentials are good. I telephone call Rogers for internet support. Apparently my account wasn't properly linked to my profile or something, and then I get an unwanted password reset, then informed I demand to wait a few hours for things to start working in their system.

While I was on agree, I was able to navigate to my modem'south IP via a web browser and set everything upwardly. Since I had working internet, I ran a speed test. Where I was getting 900 Mbps downward earlier that morning with my old modem, I was at present getting about 450 Mbps with the new modem. The agent told me it can have upwards to 24 hours for the modem to reach summit speeds. I chosen this homo a liar and told him that it was okay if he didn't know what to do, but that he should escalate me instead of punting (call centre term) me. He escalated me.

Later on finishing that call, I proceeded to configure my home network. Since I accept four levels, I use wireless repeaters to keep a solid signal throughout my home. These had to be configured from scratch, but fine. Once they were upwards and running, it was fourth dimension to install Ignite Television receiver. This process was straightforward, but the one thing I noticed is that the Ignite Television receiver didn't enquire me which wireless network I wanted to connect to. It connected directly to my modem'southward SSID, giving me no option to connect to the wireless network created by my repeaters. Puzzled by this lack of customization, I headed dorsum to the phones to speak with Rogers.

This time I spoke with a technical support agent from Ignite TV. This person had zippo thought how wireless networks operated. I had to inquire if he had an iPhone, then explicate what I was trying to practise was go into the wireless settings and switch the wireless network I was connecting to. His solution was to reset my modem, which I declined. He and so said it must be my TV that wasn't working. Wrong again. I asked if information technology was possible to connect my Ignite TV to a wireless network other than the one created by the Ignite Internet modem. He said no. I asked if he was certain. He was.

Once that phone call was done, I decided to double check this agent's information with Google. I should accept done this first, because the first issue explained how inputting code with your Ignite TV remote would permit you to choose a dissimilar wireless network. I tried information technology and within five minutes of leaving that call had connected my Ignite Goggle box to the SSID of my wireless repeaters.

Including visits from technicians, physical setup, software setup, and calls with agents, it took me about 7 hours to get my unabridged network running. I just didn't have it in me to configure the modem to my unique specifications, and so I left information technology for a few days.

Last nighttime I decided it was time to do some port forwarding. Time to get a few of the unique settings that I use on my dwelling network configured and ready to go. Over again, I logged into the modem via a web browser, only to find that every setting redirected me to a link. Odd, but I followed the link. What I constitute was that at that place were no options for port forwarding, using the DMZ, or whatsoever other setting a proficient user with unique needs would demand. Dorsum to the phones with Rogers.

Thankfully, the agent I spoke to was a well-informed person. Unfortunately, they confirmed what I thought; Rogers Ignite, in both internet and tv set grade, is built for the dumbest users y'all can imagine. Everything is about 1-click setups through apps, wireless everything, and absolutely no configuration options across the near basic needs. If I wanted to configure my network my way, I'd need a router and to put my modem into bridge mode. Luckily, these are things I'yard comfortable with, but it sucks that I ended up spending nearly $300 on a high-stop router when I didn't need one before.

As for how Ignite works, information technology's dandy. The open ticket has been resolved and my speeds are back to normal. I do enjoy being able to spotter television on whatsoever device in my home. What I'm non a fan of is the fact that on gigabit net with hard wired Ignite TV box, 4K looks like a YouTube video from 2008. The heavy push to everything streaming and everything wireless is probably going to cause a lot of growing pains until internet applied science can take a few more leaps forward. I don't like setting up my modem in an app that doesn't work. I don't like that my modem looks about every bit durable equally Kleenex box. I don't like the fact Rogers agents in general seem untrained, uninformed, and that I must walk a mine field to try and get skillful support.

But, this is the manner it is. The future of tv and internet at Rogers is all most streamlining everything even if information technology costs informed users all their customization options. Information technology'south most wireless regardless of quality. It's nearly catchy words like Ignite that don't mean anything merely are meant to make you feel like your feel is fire and powered by awesomeness. It's all smoke and mirrors, and it'south designed make something feel better even if the actual cadre of the system and feel is rotten.

Pros

I tin scout Tv anywhere, on virtually annihilation

My remote lights upwards the buttons and then I can run into them in the night

Cons

Rogers agents are often poorly trained and uninformed

Flimsy hardware gives me no conviction

The like shooting fish in a barrel-to-utilize setup app didn't work any

My speeds were cut past 50 percent and I was told this was adequate

Skillful luck trying to watch something in 4K with Ignite net

Ignite is a dumb word for internet and tv set

How To Set Up Rogers Ignite Modem,

Source: https://www.shacknews.com/cortex/article/1407/rogers-ignite-review-internet-and-tv-for-dummies

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